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We were tasked with optimizing the information structures and navigation of the system and also the standardization and simplification of the data-entry forms. The developed product was awarded the prestigious Microsoft Customer Experience Award in 2004, which says something about the great usability qualities of the product.... more

Having decided that your IT product is not 100% user-friendly and efficient and needs redesigning, you first need to evaluate how serious these problems are and what efforts are required to eliminate them... more

We were tasked with optimizing the information structures and navigation of the system and also the standardization and simplification of the data-entry forms. The developed product was awarded the prestigious Microsoft Customer Experience Award in 2004, which says something about the great usability qualities of the product.... more

Having decided that your IT product is not 100% user-friendly and efficient and needs redesigning, you first need to evaluate how serious these problems are and what efforts are required to eliminate them... more

A client is able to monitor his account and manage services either from his «Personal Office» via the Internet, or using the voice interface directly over the telephone. Designing such a system is challenging because you need to account for the fact that the user is very cautious and exacting in dealing with it, since in most cases the transactions in the system are related to their personal funds... more